FAQs:

 

Orders:

1. How can I track my order status for Seafood Market, Old Jack's Pantry merch, and Specialty Items?

   1. You can track your order status through the tracking link sent via email once your order ships. For assistance, contact support.

2. What payment methods are accepted?

   1. We accept major credit cards, PayPal, and Sea-Bre gift cards.

3. Can I modify or cancel my order after placing it?

   1. Modifications or cancellations are possible within 1 hour of placing your order. Contact support immediately.

4. How do I place a gift order?

   1. Select the gift option at checkout and provide recipient details.

5. Is there a minimum purchase amount?

   1. Minimum purchase amounts vary by category; Seafood Market requires $50 minimum, merch and specialty items have no minimum.

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Shipping:

1. What are the shipping timelines and costs for each product category?

   1. Seafood Market: 1-3 business days, standard rates apply.

   2. Old Jack's Pantry merch: 3-7 business days.

   3. Specialty Items: Varies by product; see product page for details.

2. Which carriers do you use for delivery?

   1. We use UPS, FedEx, and USPS depending on location and product.

3. Do you offer expedited or same-day shipping?

   1. Expedited shipping is available for select products; same-day shipping is limited to local Seafood Market orders.

4. Can I ship to multiple addresses or PO Boxes?

   1. Multiple addresses can be added per order; PO Boxes accepted for merch and specialty items only.

5. How is my order packaged to ensure freshness and safety?

   1. Seafood is packed with ice packs and insulated materials; merch and specialty items are securely boxed.

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Returns & Refunds:

1. What is your return policy for Seafood Market, Old Jack's Pantry merch, and Specialty Items?

   1. Returns accepted within 30 days for merch and specialty items; Seafood Market items are non-returnable due to perishability.

2. How do I initiate a return or refund request?

   1. Contact support with your order number and reason for return.

3. Are there any restocking fees or conditions?

   1. No restocking fees: items must be in original condition.

4. How long does it take to process a refund?

   1. Refunds are processed within 7-10 business days after receiving returned items.

5. What if I receive damaged or incorrect items?

   1. Contact support immediately with photos; we will arrange replacement or refund.

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Products:

1. How should I store and care for seafood and specialty items?

   1. Keep seafood refrigerated or frozen as per instructions; specialty items have specific care details on product pages.

2. What are the sizing details for Old Jack's Pantry merch?

   1. Detailed sizing charts are available on each product page.

3. Are your products sustainably sourced?

   1. Yes, all seafood and specialty items are sustainably sourced; merch is ethically produced.

4. Can I request custom cuts or special preparations for seafood?

   1. Custom cuts are available for select seafood, contact support to request.

5. Do you offer allergen or dietary information for your products?

   1. Allergen and dietary information are listed on each product page, contact support for specific questions.